CARDOX COMPANY LIMITED

Return & Refund Policy

Return & Refund Policy

Thank you for shopping at CARDOX COMPANY LIMITED.
We want every customer to be satisfied with their purchase. If you are not entirely happy with your order, our Return & Refund Policy provides clear guidelines to help you.

1. Eligibility for Returns

You may request a return if:

  • The product is defective or damaged on arrival
  • You received the wrong item
  • The item is not functioning as described
  • The product is missing accessories or parts

To be eligible for a return:

  • The item must be in its original condition
  • All accessories, manuals, and original packaging must be included
  • The request must be made within 7 days of receiving your order

2. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened earphones, headphones, and wearables
  • Used personal care electronics
  • Software, digital products, and downloadable content
  • Items damaged due to misuse
  • Products without original packaging

3. Return Process

To initiate a return:

  1. Contact us at:
    Email: info@cardoxcompanyltd.com
  2. Provide your order number, product name, and the reason for return
  3. Our support team will guide you through the next steps
  4. Once approved, return shipping details will be provided

Please note:
Customer may be responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Inspection & Approval

After we receive the returned product:

  • Our team will inspect its condition
  • If approved, a refund or replacement will be processed
  • If the item does not meet return conditions, it will be sent back to you

Inspection time: 2–5 business days

5. Refund Policy

If your return is approved:

  • Refunds will be issued to your original payment method
  • Processing time may vary depending on your bank or payment provider
  • Shipping fees are non-refundable unless the return is due to our error

6. Replacement Policy

If you prefer a replacement:

  • We will send the same item (subject to availability)
  • If the item is out of stock, you may choose a refund or a similar product

7. Order Cancellation

Orders can be canceled only if:

  • The order has not been shipped
  • You notify us within 12 hours of placing the order

Once shipped, cancellations are not possible—customers must follow the return process.

8. Contact Us

For returns, refunds, or support, contact us anytime:

CARDOX COMPANY LIMITED
Email: info@cardoxcompanyltd.com
Website URL: https://cardoxcompanyltd.com/
Support Hours: 24/7 Customer Assistance